In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure.
Based on the real-life experience of the author and other ITSM practitioners, the book reveals the combination of business, financial, and technical expertise required for such a project and exposes potential pitfalls. Through Chris’s experiences, the book explains how to handle many of the issues that arise. Such issues include the common tendency to confusing availability with capacity and the flawed assumption that using the Cloud can solve all an organization’s service problems without further intervention.