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ISO/IEC 20000-1:2018 defines the requirements for an organisation to establish, implement, maintain and improve a service management system.
ISO/IEC 20000-1:2018 specifies the requirements for a service management system (SMS) and how organisations can establish, implement, maintain and improve an SMS.
This is an update of the ISO20000-1 (ISO 20000-1) Service Provider Requirements standard.
The Standard can be used by: